Actionable ChatGPT Prompts for Customer Support & Success Professionals
Handle tickets faster and deliver exceptional service with AI. This curated list of ChatGPT prompts for customer support helps you automate routine tasks, from drafting empathetic replies to summarizing complex issues. With ChatBoost, you can access and execute these prompts in seconds (Alt+P), turning ChatGPT into your ultimate support co-pilot.
Generate a response that acknowledges a user's frustration and offers a clear path to resolution.
A customer is frustrated about [ISSUE_DESCRIPTION]. Their message is: "[CUSTOMER_MESSAGE]". Draft an empathetic and professional response that validates their feelings, apologizes for the inconvenience, and clearly states the next step we will take to resolve their issue.
Summarize Long Ticket Thread
Condense a lengthy customer conversation into key points for quick handoffs or escalation.
Summarize the following customer support ticket thread into a bulleted list. Include: 1. The customer's original problem. 2. The troubleshooting steps already taken. 3. The current status of the issue. 4. The customer's sentiment (e.g., frustrated, patient). Here is the thread: [PASTE TICKET THREAD HERE]
Triage Ticket by Urgency & Impact
Analyze an incoming support request to determine its priority level.
Analyze the following customer support request and classify its urgency (Low, Medium, High, Critical) and business impact. Provide a brief justification for your classification. Request: "[PASTE CUSTOMER REQUEST HERE]"
Generate Billing Inquiry Response Template
Draft a reusable template to answer common questions about invoices or charges.
Draft a polite and clear response template (macro) for a customer asking for a copy of their last invoice. The template should explain how they can access it themselves through their account dashboard at [URL_TO_DASHBOARD] and offer to send it directly if they still have trouble.
Simplify Technical Jargon for Customers
Translate complex technical explanations into simple, easy-to-understand language.
Rewrite the following technical explanation for a non-technical customer. Focus on clarity, simplicity, and what the user needs to do next. Avoid jargon. Technical text: "[PASTE TECHNICAL EXPLANATION HERE]"
Deliver Bad News Positively
Frame a negative update (e.g., a feature delay) in a positive and constructive way.
Draft a customer response that communicates a negative update: we cannot implement their feature request for [FEATURE_NAME] in the next 6 months. Frame it positively by explaining our current product focus on [CURRENT_FOCUS] and suggest a potential workaround: [WORKAROUND_DESCRIPTION].
Write Internal Note for Escalation
Create a concise summary for an engineering or Tier 2 team when escalating a ticket.
Write a concise internal note for escalating a ticket to the engineering team. Based on the following customer conversation, include: 1. Summary of the issue. 2. Customer ID/info. 3. Steps to reproduce the bug. 4. Expected vs. Actual behavior. 5. Link to the original ticket. Conversation: [PASTE CONVERSATION HERE]
Analyze Customer Feedback Sentiment
Categorize customer feedback as positive, negative, or neutral and extract key themes.
Analyze the sentiment of the following customer feedback. Classify it as Positive, Negative, or Neutral. Then, extract the main themes or suggestions mentioned. Feedback: "[PASTE CUSTOMER FEEDBACK HERE]"
Draft a 'Checking In' Follow-Up Email
Write a friendly email to check if a previously resolved issue is still fixed for the customer.
Draft a brief and friendly follow-up email to a customer whose issue with [ISSUE_DESCRIPTION] was marked as resolved 3 days ago. The goal is to ensure the solution is still working and to show proactive support.
Generate Step-by-Step Instructions
Create a clear, numbered list of instructions for a common user task.
Generate clear, step-by-step instructions for a customer on how to perform the following task: [TASK_DESCRIPTION]. Start from the login screen. Use simple language and bold key UI elements.
Generate a De-escalation Script
Create a script to handle an angry customer and guide the conversation to a productive outcome.
A customer is very angry about [SERVICE_FAILURE]. Their tone is aggressive. Generate a de-escalation script using the A.P.P.L.E. method (Acknowledge, Probe, Propose, Listen, End). The goal is to calm the customer and regain control of the conversation.
Draft a New Customer Onboarding Email
Create a welcoming email for new users that highlights key first steps and resources.
Write a warm and welcoming onboarding email for a new customer who just signed up for [PRODUCT_NAME]. The email should: 1. Thank them for signing up. 2. Highlight the top 3 'first steps' to get value. 3. Link to our help documentation or a getting started guide. 4. Tell them how to contact support.
Summarize Feedback for Product Team
Consolidate multiple pieces of customer feedback on a single topic into a report for the product team.
I have received feedback from 5 customers about our new [FEATURE_NAME]. Consolidate the following points into a single, concise summary for the product team. Highlight recurring themes and direct quotes. Feedback: [PASTE ALL 5 PIECES OF FEEDBACK HERE]
Generate Bug Report Confirmation Template
Draft a reusable template to thank a user for a bug report and explain what happens next.
Draft a response template (macro) to send after a customer submits a detailed bug report. The template should thank them for their help, confirm that the report has been received and forwarded to the engineering team, and set expectations about when they might hear back.
Ask a Happy Customer for a Review
Draft a polite and non-pushy request for a customer to leave a review after a positive interaction.
A customer just left the following positive feedback: "[POSITIVE_FEEDBACK_QUOTE]". Draft a short and friendly email thanking them for their kind words and asking if they would be willing to share their experience on a review site like [REVIEW_SITE_NAME_AND_LINK]. Make it clear that it's completely optional.
Adjust Reply Tone to be More Formal
Rewrite a casual draft to be more formal and professional for an enterprise client.
Rewrite the following draft to be more formal and professional, suitable for an enterprise client. Draft: "[CASUAL_DRAFT_HERE]"
Brainstorm Potential Root Causes
Based on a customer's problem description, list potential technical root causes to investigate.
A customer is reporting the following issue: [ISSUE_DESCRIPTION]. Brainstorm a list of 5 potential root causes for our support team to investigate, ranging from simple user error to complex backend problems.
Draft Proactive Customer Success Check-in
Write a proactive check-in email for a high-value customer who hasn't contacted support recently.
Draft a proactive check-in email for a key customer, [CUSTOMER_NAME] from [COMPANY_NAME], who has been with us for 6 months but hasn't filed a support ticket in 60 days. The goal is to ensure they are getting value from our product and to offer assistance or a quick call.
Write an Apology for a Service Outage
Draft a sincere apology to a customer who was affected by a recent service outage or downtime.
Draft a sincere apology to a customer who was affected by our recent [OUTAGE_DURATION] service outage. Acknowledge the impact this had on their business, briefly explain the cause ([CAUSE_OF_OUTAGE]), and reassure them about the steps we've taken to prevent it from happening again.
Generate Training Scenario for New Agents
Create a realistic customer support scenario to use for training new team members.
Generate a detailed customer support training scenario. Include: 1. A customer persona (e.g., 'Non-technical small business owner'). 2. A common but tricky problem related to [PRODUCT_AREA]. 3. A sample of the customer's initial, slightly vague email. 4. Key information the agent needs to extract to solve the problem.
Suggest a Relevant Feature Upsell
Identify an upsell opportunity based on a customer's request and draft a helpful suggestion.
A customer on our 'Basic' plan is asking how to do [TASK_DESCRIPTION]. This task is much easier with a feature available on our 'Pro' plan. Draft a response that first answers their question for the 'Basic' plan, and then helpfully introduces the 'Pro' feature as a better long-term solution without being pushy.
Document a New Support Process
Turn a brief description of a new workflow into a clear, documented process for the team.
Based on these notes, write a clear, step-by-step internal process document for the support team on how to handle [NEW_PROCESS_NAME]. Notes: [PASTE_NOTES_HERE]
Generate an FAQ Answer
Write a clear and concise answer for a frequently asked question to add to a knowledge base.
Write a clear, concise, and public-facing FAQ answer for the question: "[FREQUENTLY_ASKED_QUESTION]". Structure the answer for easy scanning and include a link to [RELEVANT_GUIDE_URL] for more details.
Extract Action Items from a Call Transcript
Review a customer call transcript and pull out all action items for both the customer and the company.
Read the following customer call transcript and extract all action items. Organize them into two lists: 'Action Items for Us' and 'Action Items for Customer'. Transcript: [PASTE_TRANSCRIPT_HERE]
Generate Feature Request Acknowledgment Template
Draft a reusable template to acknowledge a customer's feature request and explain the process.
Draft a response template (macro) for when a customer suggests a new feature. The template should thank them for the idea, explain that we've logged it for the product team to review, and set expectations that we can't promise if or when it will be built.
Draft 'Sorry to See You Go' Email
Write a graceful offboarding email to a canceling customer, asking for feedback and leaving the door open.
A customer is canceling their account. Draft a short, graceful 'sorry to see you go' email. It should: 1. Confirm the cancellation. 2. Thank them for their business. 3. Include a single, optional question asking for their primary reason for leaving. 4. Wish them the best and leave the door open for their return.
Turn these prompts into a reusable workspace
Save your favourite prompts once, reuse them with Alt+P, keep a live Table of Contents of long chats, and export conversations when you're done.
